1. Acceptance
These terms are an agreement between you and Ebda (operated by Whisky 11). By creating an account, opening a store or using the website or any Ebda service (the "Service"), you accept these terms, the Merchant Agreement, the Acceptable Use Policy and the Privacy Policy. If you do not accept them, do not use the Service. If you accept on behalf of a business, you confirm that you have authority to do so.
2. Eligibility and your account
You must be at least 18 and legally able to enter a contract. You must give accurate information and keep it current. You are responsible for your password, for everything done through your account, and for the people you give access to. Tell us promptly at ahlan@ebda.app if you suspect unauthorised access.
3. The Service, and our role
Ebda is a software platform. We provide tools only. We are not the seller, agent, marketplace operator, payment institution, carrier or insurer for any sale made through a store. Every sale is solely between the merchant and the merchant's customer, and the merchant is solely responsible for it. We do not hold merchants' funds: customers pay the merchant directly (for example cash on delivery, or the merchant's own InstaPay account or payment gateway).
We do not verify, endorse or guarantee any store, product, price, description, review or merchant, and we are not responsible for disputes between merchants and their customers.
4. Plans, fees and payment
Paid plans, prices and billing rules are in the Merchant Agreement and the Pricing section of the website. Fees are charged in advance, in Egyptian pounds, and are non-refundable except where mandatory law says otherwise.
5. Your content
You keep ownership of what you upload or publish ("Content"). You give us a worldwide, non-exclusive licence to host, store, copy, resize, display and transmit it as needed to run, secure and improve the Service and to show your store to its visitors. You confirm that you have all rights needed for your Content and that it complies with the Acceptable Use Policy and applicable law.
6. Our intellectual property
The Service, its software, design and brand belong to us or our licensors. We grant you a limited, revocable, non-transferable right to use the Service while your account is in good standing. You may not copy, resell, reverse-engineer or attempt to extract the source code of the Service, except where the law allows.
7. Third-party services
The Service works with services run by others, such as hosting, email, analytics, AI, payment, shipping and messaging providers, and links to external sites. We do not control them and are not responsible for their availability, accuracy, conduct, security or terms. Your use of them is at your own risk and under their own terms. A third party stopping or changing its service is not a breach by us.
8. AI features
Some features use artificial intelligence to suggest text or other content. Output can be wrong, incomplete or similar to other output. You must review it before use and are responsible for what you publish. Do not enter information you are not allowed to share with our AI provider.
9. Availability and changes to the Service
We aim for a reliable Service but do not promise that it will be uninterrupted, error-free or free of data loss. We may change, limit or discontinue features at any time, and perform maintenance. You are responsible for keeping your own copies of important data; export tools are provided as they become available.
10. Disclaimer of warranties
To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose, merchantability, non-infringement, accuracy, sales results or uninterrupted operation. We give no assurance about the revenue, traffic or customers you may obtain.
11. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, or for lost profits, revenue, sales, goodwill, customers or data, however caused, even if we were told it could happen.
Our total liability to you for all claims arising out of or relating to the Service is limited to the fees you paid to Ebda in the 3 months before the event that gave rise to the claim.
Nothing in these terms excludes or limits liability that cannot be excluded or limited under mandatory Egyptian law, including liability for fraud or gross fault.
12. Indemnity
You will defend, compensate and hold harmless Ebda, Whisky 11 and its owner, personnel and service providers against claims, losses, penalties and costs (including reasonable legal fees) brought by any third party, customer or authority arising from your store, products, Content, taxes, customer data, breach of these terms or the Acceptable Use Policy, or violation of law or third-party rights.
13. Suspension and termination
You may stop using the Service and close your account at any time by writing to ahlan@ebda.app; fees already paid are not refunded.
We may suspend, restrict or terminate an account, a store or any feature, with or without notice, if we reasonably believe you breached these terms, the Merchant Agreement or the Acceptable Use Policy; if a store is, or appears to be, unlawful, fraudulent or harmful; if required by law or an authority; if fees are unpaid; or to protect the Service, our users or third parties. We will try to give notice where it is practical and lawful. Where fees are unpaid, the process in the Merchant Agreement applies.
On termination your right to use the Service ends, unpaid fees become due, and your store and data are then deleted as described in the Merchant Agreement and the Privacy Policy. Sections that by their nature should survive (including 5, 10, 11, 12, 14 and 16) survive.
14. Events beyond our control
We are not liable for delay or failure caused by events beyond our reasonable control, including natural events, war, terrorism, strikes, government action, power, internet, telecom or cloud-provider outages, banking or payment-network disruption, and attacks on our systems.
15. Changes to these terms
We may update these terms. We will post the new version here with a new version number and date, and for material changes that affect fees we will give at least 30 days' notice by email or in the dashboard. Continuing to use the Service after a change takes effect means you accept it; if you do not, close your account before then.
16. Governing law and disputes
These terms are governed by the laws of the Arab Republic of Egypt. Before starting any proceeding, both sides will try in good faith to settle the dispute by writing to the other (to us: ahlan@ebda.app) and allowing 30 days. Failing that, the courts of Cairo have exclusive jurisdiction. This does not take away any right that a consumer has under Consumer Protection Law No. 181 of 2018 where it applies mandatorily.
17. General
These documents are the entire agreement on their subject. If a provision is invalid, the rest remains valid. Our not enforcing a right is not a waiver. You may not transfer your rights without our written consent; we may transfer ours with the business. If the Arabic and English texts differ, the Arabic text prevails. Contact: ahlan@ebda.app.